Kiwow Privacy Notice

Version: 1.4.0 · Jurisdiction: United Kingdom

Pending UK legal review. This notice is published by WORLDFOOT LTD. UK counsel has not yet signed it off. If counsel requires changes we will publish a new version.

Who we are

Kiwow is a household work-order app. The data controller is WORLDFOOT LTD (company number 11949551), a company registered in England and Wales. Registered office: 26 Channel Way, Ocean Village, Southampton, England, SO14 3GP. Contact: [email protected].

What we collect

• Account details (name, email, optional phone and address)
• Household tasks, inventory, and related metadata
• Issue report attachments (screenshots and links you choose to upload)
• Messages you send to Kiwow Support, and a record of any item you share with Support and when that sharing ends
• Session and security logs; first-party server-side usage events (no raw task text in analytics)
• Consent and privacy preference records, including Terms of Use acknowledgements

How we use data

We use your data to provide the app, secure your account, and improve the service. We do not share raw task, inventory, or home details with businesses unless you later request a referral feature that you choose to use.

Optional full address is stored only to support household features you request. It is treated as sensitive location data and is not used for advertising.

Your content and sharing with others

You control the content you enter into Kiwow (tasks, My Things, My Records, notes, photos, and similar). When you invite someone, enable pre-sale preview, or transfer / sell a space, you decide what leaves your space.

You — not Kiwow — are responsible for having the right to share that content (including any personal data about household members or third parties) and for the lawfulness and appropriateness of what the recipient sees. Kiwow provides the tools to invite, preview, and transfer; it does not review or approve the content you choose to share.

Messages to Kiwow Support

When you message Kiwow Support about a specific task, thing, or record, the message screen offers to let Support view that item while they help you. This box is ticked by default; you can untick it before you send.

• What Support can see: only the item you linked, read-only — and for a task, its subtasks and linked thing — including their history and photos. Nothing else in your space is shared, and Support cannot change anything.
• Who can see it: Kiwow platform administrators handling Support queries.
• How long: until you answer Yes, resolved when Support asks, Support closes your ticket, you press Stop sharing, or 14 days pass — whichever comes first. Messages tells you when access ends. If you still need help later, you can share the item again.
• Lawful basis: our legitimate interest in resolving the problem you raised. You can object at any time by unticking the box or stopping sharing.
• Each query gets a ticket number so you and Support can refer to it.
• Your Support messages, share records, query status, and ticket history are included in your data export. Share records, query status, and ticket history are deleted when you delete your account.

Processors we use today

Data is processed using Cloudflare (Pages, Workers, D1, R2, and related services). UK personal data may be transferred outside the UK with appropriate safeguards (UK IDTA/addendum).

Optional photo assist may send a photo you choose to the AI provider named on the in-app screen before anything is sent: Google AI (Gemini) and/or OpenAI, depending on environment configuration. We do not list planned backup or other vendors until those jobs actually run.

Your rights

You can access, export, correct, or delete your data from in-app Privacy settings, or contact [email protected] for other UK GDPR rights.

Photo assist (My Things)

When you use Identify from photo or Scan serial, you choose whether to continue after an in-app disclosure. If you continue, the photo you select is sent to a third-party AI provider solely to suggest product or serial details for you to review and accept or dismiss.

• UAT and production may use Google AI (Gemini) and/or OpenAI, depending on environment configuration. The in-app screen names the active provider before any photo is sent.
• Kiwow does not use these photos to train our own models. We do not keep a copy of the photo for AI after the request finishes, unless you opt in to attach it to the thing.
• The AI vendor processes the image under their own terms and privacy policy. You can cancel before the photo is uploaded.
• This is not Google Lens. Suggestions are ranked guesses for you to select from — not a guaranteed identification.

Product suggestions and paid product links

When enabled, Kiwow may show optional retailer product suggestions for parts and supplies related to a task or household item. Paid links are labelled near the call-to-action. We do not send your full task text, exact address, serial numbers, or full inventory to affiliate networks — only coarse category context (for example "oven spare part").

Paid product-link (referral) tracking is on by default for new accounts. Retailer links may include referral tracking so WORLDFOOT LTD may earn a commission if you buy. Turning that tracking off will require a paid subscription. That paid plan is not offered yet. Until it is, Privacy settings do not provide a free opt-out. Accepting the Terms of Use does not grant or refuse this tracking. Retailers you visit apply their own privacy and cookie rules.

Contact

[email protected]